FAQs

Shipping

How much does shipping cost?

Our shipping costs and timelines are as follows:

Canada:
Standard: Free shipping and delivery within 2-5 business days 

Tracked: $12 and delivery within 2-5 business days 

 

How can I track my order?

If you chose the tracked option at checkout, once your order is confirmed and has been sent out we will send you a tracking code that you can use to track your order online.

 

Do you ship internationally?

Yes! For shipping to UK and Europe, please visit our UK store, for shipping to the US please visit our US store, and for shipping to South Africa, please visit our SA store.

 

Are there any import duties charges?

 

No, all orders are shipped from within Canada.

 

Returns

Can I exchange an item by mail?

Yes. If you would like to return your purchase via mail, we will send you a return shipping label. Please note that you will be responsible for the cost of the shipping.

 

How long will my refund/exchange take?

For exchanges please allow 14 days for the delivery of your new item and for refunds, please allow 30 days for the refunded amount to reflect in your account.

 

Dish Covers

What size dish cover should I buy?

We have a variety of sizes to ensure that you find a size to fit any bowl. We have put together a handy size guide to help you select the right sizes for your home. Click here to view our size guide.

 

Do you make rectangular dish covers?

Our dish covers fit round and rectangular bowls and dishes. The cotton cover molds to the size of your dish, and the elastic will help secure it into place.

 

Are your covers coated?

Our covers are not coated with beeswax or another sealant. Our covers are made out of cotton and are designed to be breathable, so as to not let condensation and moisture build up in your dish. To find out more on how our dish covers work, read our handy blog post.