FAQs

Shipping

How much does shipping cost?

If you live in Cumberland or Courtenay (howdy neighbour!) we offer FREE LOCAL DELIVERY daily in Cumberland and every Monday and Thursday in Courtenay. 

Have your orders in before noon on those days to be included in the round.

FREE SHIPPING for orders over $150

All other orders are being sent daily via Canada Post. You will have the option of Regular Parcel™ (3-9 days) or Xpressmail™ (2 days)  when checking out.  Shipping is calculated by weight and distance.  

Do you ship internationally?

Yes! For shipping to UK and Europe, please visit our UK store, for shipping to the US please visit our US store, and for shipping to South Africa, please visit our SA store.

Returns

Can I exchange an item by mail?

Yes. If you would like to return your purchase via mail, we will send you a return shipping label. Please note that you will be responsible for the cost of the shipping.

 How long will my refund/exchange take?

For exchanges please allow 14 days for the delivery of your new item and for refunds, please allow 30 days for the refunded amount to reflect in your account.

Dish Covers

What size dish cover should I buy?

We have a variety of sizes to ensure that you find a size to fit any bowl. We have put together a handy size guide to help you select the right sizes for your home. Click here to view our size guide.

 Are your covers coated?

Our covers are not coated with beeswax or another sealant. Our covers are made out of cotton and are designed to be breathable, so as to not let condensation and moisture build up in your dish. To find out more on how our dish covers work, read our handy blog post.